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Warranty Claim

How To Make An Oakley Warranty Claim

For all prescription lens warranty claims contact the Authorized Optical Oakley Dealer from which your purchase was made.

For all other consumer warranty claims all we require is some simple information from you. Download this form in the language you need:

English Form French Form German Form Italian Form Spanish Form

Fill it in and email it to us along with the following:

  • Dated & Itemised proof of purchase
    • Confirms the date of purchase for warranty coverage
    • Confirms you purchased from an Oakley Authorized Dealer
    • Unfortunately, without a valid form of proof of purchase the warranty is not valid but we will have other after-sales options, so do get in touch.
  • Images or pictures of your product damage (click the file in your chosen language to see a guide to taking great product pictures)
English Guide French Guide German Guide Italian Guide Spanish Guide
    • Helps us determine a product defect
    • Helps us identify your specific product for repairs or replacement parts

Can’t send Images?

At a minimum we will require a copy of your receipt or some other form of proof of purchase to determine if your product is still within our warranty period. Get in touch with one of our customer care agents and we’ll discuss available warranty repair / replacement options.

Next Steps

Once we receive proof of purchase and product image(s) we will get back in touch as quickly as possible to confirm if your product breakage is covered under our warranty policy or provide other repair / replacement options.

Covered Under Warranty - We will supply either a new frame and / or lenses at no charge to you.

Not Covered Under Warranty – If for whatever reason your product is deemed not to be covered under our warranty policy we will discuss all available options with you under our subsidized after-sales program.

Please note:

Some Oakley products will require the item to be returned to us for repair (Elite Product range & Watches for example), your customer care agent will provide all the return details and reference numbers so your repair can be handled as quickly as possible and returned to you.

If you are unsure about any part of the above process please don’t hesitate to get in touch via customercare-europe@oakley.com or 00800 6255 3985 and we’ll be happy to help.

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