Customer Service

Oakley Customer Service - Warranty Claim

How To Make A Warranty Claim

For all prescription warranty claims contact the Authorized Oakley Optical Dealer from which your purchase was made.

How to ship your Warranty Claim product to Oakley:

Securely pack your product and use a shipping service that offers both insurance and tracking to ensure a safe delivery of your product. Oakley is not responsible for packages lost or damaged in transit to us.

  1. Your name, return address and telephone number/email address.
  2. A brief description of the problem or service you are requesting.
  3. A copy of your dated receipt and/or additional information to help your claim.
  4. Clearly mark the outside of your package with ‘FAO: Warranty Department’
  5. Ship your package to anyone of the 10 European Offices as listed below:

Austria – O GmbH, Auslieferungslager Wels, Terminalstr. 91, 4600 Wels, Österreich

France – Oakley, 27 Rue de President Favre, 74000 Annecy, France

Germany – MOC, Oakley Showroom B127, Lilienthalallee 40, 80939 Munchen, Deutschland

Ireland – Unit 21, Clonmore Industrial Estate, Mullinger, Co Westmeath, Eire

Italy – Oakley Italy, Via Salaria 1307/o, 00138 Roma, Italia

Netherlands – OEDC RPD, c/o DSV Solutions, Industriestraat 5, 7041 GD ‘S-Heerenberg, Nederland

Norway – Oakley Service, Pb 10, Vinderen, 0319 Oslo, Norge

Spain & Portugal – OEDC, c/o Joan D’Austria, 39-47, 4ta C, 08005 Barcelona, Espana

Switzerland – Oakley Icon Ltd, Puls 5, Giessereistr. 18, 8005 Zurich, Schweiz

United Kingdom – Ellipse House, Iceni Court, Icknield Way, Letchworth Garden City, Herts, SG6 1TN, England

Please note that the addresses provided are postal drop off points and warranty service cannot be provided while you wait.

For confirmation on our Warranty Policy or general information on your product, please contact Oakley’s Customer Service team on customercare-europe@oakley.com if you need to. The representative will assist you in identifying your Oakley product and determine the best course of action for your warranty claim.

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