Oakley Customer Service - Shipping Rates & Policies
Oakley.com offers two shipping options with our preferred carrier UPS; Standard or Express. When ordering items with estimated ship dates, your order will ship when the total order is complete. Please note that shipments can occasionally be delayed due to unforeseen circumstances. All shipments are sent fully insured.
Currently, we can only ship to addresses within the 17 countries listed below. We cannot ship to Post Office Boxes.
Estimated Delivery Times
Warehouse Processing Time
All orders take 1 business day for warehouse processing to ensure order accuracy.
Build Time (For Custom Products Only)
The build process for custom products typically takes 7-10 business days while Oakley engineers custom fit and build your glasses to your exact specifications. Custom apparel and apparel accessory orders may take 3-4 weeks to build.
Shipping Times
-
Standard UPS Shipping
Please allow 3-7 business days for transit*
-
Express UPS Shipping
Please allow 2-3 business days for transit*
* Shipments to P.O. boxes are not permitted. For certain destinations and oversized items, your shipping options may be limited. Once your order ships, you will receive a confirmation email confirming your tracking number. When ordering items with estimated ship dates, your order will ship when the total order is complete. Please note that items in your order may ship from multiple locations and can occasionally be delayed due to unforeseen circumstances.
Shipping Rates
| Billing Country* | Standard Service | Express Service |
|---|---|---|
| Austria | €7.00 | €12.00 |
| Belgium | €7.00 | €12.00 |
| Denmark | 50.00 kr | 90.00 kr |
| Finland | €7.00 | €12.00 |
| France | €7.00 | €12.00 |
| Germany | €7.00 | €12.00 |
| Ireland | €7.00 | €12.00 |
| Italy | €7.00 | €12.00 |
| Luxembourg | €7.00 | €12.00 |
| Netherlands | €7.00 | €12.00 |
| Norway | 110.00 kr | 190.00 kr |
| Poland | €7.00 | €12.00 |
| Portugal | €7.00 | €12.00 |
| Spain | €7.00 | €12.00 |
| Sweden | 100.00 kr | 140.00 kr |
| Switzerland | SFr. 14.00 | SFr. 21.00 |
| United Kingdom | £6.00 | £10.00 |
| * Orders placed with a destination country different to the billing country will be charged in their currency at the destination countries rate. | ||
Shipping Surcharges
We work hard to keep our shipping charges as low as possible.
Certain large or bulky items such as Board Bags, Golf Bags and Luggage are considered oversize and/or over weight by UPS. Therefore a surcharge will be charged depending on the item’s size and/or weight, in addition to our regular shipping charges. These surcharges are based solely on extra charges imposed by UPS for transporting oversize and/or overweight items.
Shipping to Norway or Switzerland
Orders from Norway and Switzerland will be sent duties unpaid as they are outside the E.U. Customers are responsible for paying the VAT and Duty charges levied by their countries customs departments.
Outlying regions and offshore territories
We cannot ship goods to any of the following Countries (or any offshore territories/outlying regions connected to any of the 17 countries listed above):
Bulgaria, Cyprus, Czech Republic, Estonia, Greece, Hungary, Latvia, Lithuania, Malta, Romania, Slovakia, Slovenia, Croatia, Macedonia, Turkey, Albania, Andorra, Armenia, Azerbaijan, Belarus, Bosnia & Herzegovina, Canary Islands, Georgia, Iceland, Liechtenstein, Moldova, Monaco, Montenegro, Russia, San Marino, Serbia, Ukraine and Vatican State City.
Military Shipments
We unfortunately cannot ship to any Military shipping addresses (APO/FPO/BFPO/etc).
Change Country