Follow these simple steps for a refund:
- Obtain a Return Authorization number by emailing firstname.lastname@example.org with your details (order number, items you wish to return, etc) and we’ll reply with the RA number. Alternatively call Customer Care on 00800 6255 3985; please have your invoice or packing list handy when placing the call.
- Securely package item(s) with the RA number clearly written on the outside of the package in the original packaging (including documentation, manuals, warranty information, registration card, etc). Where ever possible please include the packing list in the box. For your security and piece of mind we highly recommend you use a traceable and insurable shipping method. Oakley cannot be held responsible for lost or damage packages.
- Once your return is received and verified, we will credit your original purchase credit card for the price of the item(s) usually within 20 business days of receipt.
For all web returns please clearly label your parcel and mail to your nearest drop off point:
WEB RETURNS DEPARTMENT
Austria – O GmbH, Auslieferungslager Wels, Terminalstr. 91, 4600 Wels, Österreich
France – OEDC, c/o UPS SCS France SAS, Zac des Guepelles BAT A, 95 470 Saint Witz, France
Germany – UPS SCS GmbH & Co OHG, Am Magna Park 1, Frankfurt am Main 35510 (Butzbach), Deutschland
Ireland – Unit 21, Clonmore Industrial Estate, Mullinger, Co Westmeath, Eire
Italy – OEDC, c/o UPS SCS (Italy) Srl, Via G.Galilei 5, 20068 – Peschiera Borromeo, Italia
Netherlands – OEDC, c/o DSV Solutions, Industriestraat 5, 7041 GD ‘S-Heerenberg, Nederland
Norway – Infocare AS CO/ UPS SCS, Haslevangen 28/30, 0579 Oslo, Norway (for Norwegian residents only)
Spain & Portugal – OEDC, c/o UPS SCS (Spain) SL, Avenida del Sistema Solar, 17, 28830 San Fernando de Henares, Espana
Switzerland – Oakley Icon Ltd, Puls 5, Giessereistr. 18, 8005 Zurich, Schweiz (for Swiss residents only)
United Kingdom – OEDC, c/o UPS SCS (UK) Ltd, Parkway, Cross Point Business Park, Coventry, CV2 2SY, England
Switzerland & Norway returns
As Switzerland and Norway are outside of the EU there may be a small delay due to customs import before your return is processed by our central facility in the Netherlands. Please do NOT send returns to the Switzerland address unless you are a resident of that country or it will be returned at your expense. If you are a resident of Norway please contact Customer Care on 00800 6255 3985 or via email@example.com and we will arrange for it to be collected.
Customized products are not returnable or refundable under any circumstances. Your statutory rights are not affected.
Return Authorization (RA) Number Required
All products being returned must have a Return Authorization number in order process a refund. Goods returned without an authorized number may be delayed and/or returned to sender. Product must be returned within 30 days of issuance of Return Authorization number. Original freight charges are not refundable.
14-Day Return Period
You must request a Return Authorization number within 14 days of the date of original invoice. Securely package items as we are not responsible for any items lost or damaged in transit.
The following ‘per unit’ restocking fees are applied for unauthorized returns or returns outside of the conditions mentioned above; EURO=€5, UK=£5, CHF=SFr 7.50, NOK=45 kr, SEK=50 kr and DKK=40 kr.
We are unable to exchange your returns for alternative colors or sizes. Please place a new order and return your unwanted purchase for credit.
Missing Item or Damaged Product Fee
Additional fees will be charged for any product missing the original box, packaging material, contents, accessories, and/or manuals (i.e. any product not in “sellable” condition).
Note: Items purchased from an Authorized Oakley retailer must be returned to the place of purchase.