Oakley Customer Service - Returns

Your satisfaction is guaranteed. If you are not satisfied with your purchase, please contact Customer Care for a Return Authorization (RA) number within 14 days of receipt of product. Customized product or product that has been damaged/abused may not be returned under any circumstances. For all other products, if the item is returned in the original packaging, we will provide you a refund based on your original method of payment. The product must be returned to us within 30 calendar days of the issuance of the Return Authorization Number. All products must be packed in the original, unmarked packaging including any accessories, manuals, documentation and registration that was included with the product. Returns that do not meet these conditions may be subject to a restocking fee.

Return Process:

Follow these simple steps for a refund:

1. Obtain a Return Authorization number by emailing customercare-europe@oakley.com with your details (order number, items you wish to return, etc) and we’ll reply with the RA number. Alternatively call Customer Care on 00800 6255 3985; please have your invoice or packing list handy when placing the call.
2. Securely package item(s) with the RA number clearly written on the outside of the package in the original packaging (including documentation, manuals, warranty information, registration card, etc). Where ever possible please include the packing list in the box. For your security and piece of mind we highly recommend you use a traceable and insurable shipping method. Oakley cannot be held responsible for lost or damage packages.
3. Once your return is received and verified, we will credit your original purchase credit card for the price of the item(s) usually within 15 business days of receipt.

Disclaimers:

Customized Products

Customized products are not returnable or refundable under any circumstances. Your statutory rights are not affected.

Return Authorization (RA) Number Required

All products being returned must have a Return Authorization number in order for a refund. Product must be returned within 30 days of issuance of Return Authorization number. Original freight charges are not refundable.

14-Day Return Period

You must request a Return Authorization number within 14 days of the date of original purchase. Securely package items as we are not responsible for any items lost or damaged in transit.

Restocking Fees

The following ‘per unit’ restocking fees are applied for unauthorized returns or returns outside of the conditions mentioned above; EURO=€5, UK=£5, CHF=SFr 7.50, NOK=45 kr, SEK=50 kr and DKK=40 kr.

Missing Item or Damaged Product Fee

Additional fees will be charged for any product missing the original box, packaging material, contents, accessories, and/or manuals (i.e. any product not in “sellable” condition).

Note: Items purchased from an Authorized Oakley retailer must be returned to the place of purchase.