Oakley after-sales service History:
Here at Oakley we have been helping brand loyal consumers for over 12 years. Our goal where ever possible, is to be able to help all Oakley consumers continue using and enjoying our products for many years to come. Not everything can be fixed so we’ve tailored our services to be as cost effective as possible and always ensure that we offer you something instead of nothing.
Having made your original purchase you’ve bought into an exclusive family and we want to look after you for as long as we can. Once you’ve bought Oakley we’d very much like you to stay with us. The offers we make here are only available directly from Oakley to you; they cannot be processed or redeemed in an Oakley store or through an authorized stockist.
Sometimes all you need is the little bits to make your sunglasses like new again. We sell the main earsock and nosepeice kits online but for older styles or ones not listed we can usually help. Either drop us an email or give us a call confirming the style you have and one of our agents will be able to process these as a small parts order, prices start at €10 / £8.
Oakley doesn’t sell frames but under our exclusive ‘Evaluation Fee’ scheme if your sunglass frame gets damaged beyond use or fails outside of the original warranty period then all may not be lost. Oakley will supply you a new frame with prices starting from €24 / £20 for our O-Matter frames rising to €90 / £75 for our top end frame materials.
Our top end X-Metal frames are hand assembled using gaskets and engineering pins on the bridge section. Comfort flex is built into these pivots and so the gaskets can wear out, if they do they’ll need replacing. We can replace the pins, gaskets and also all the frame consumables (subject to availability) for a one off charge starting at €33 / £27.50 giving your frame a new lease of life.
Lenses are available for most of the recent styles and we aim to maintain service stock for up to two years after manufacturing has stopped. If you have a sunglass style that you cannot see online and need to replace your lenses there’s a chance we can help. Get in touch with us and let us know which style you have, the customer care agent will check service stock and be able to process an order for you if they are available.
There comes a time when new frames or replacement lenses have run out and what seems like a simple request cannot be accommodated. In circumstances like these Oakley would like to go one step beyond saying ‘sorry, there is nothing we can do for you’ and offering you a chance to exchange your broken sunglasses for a brand new pair at a fantastic price. We call this offer ‘Low Cost Replacement’. We look at each individual situation carefully and the exchange price offered can be up to 40% off our online price. Of course this offer is very limited and we will not be able to include brand new releases, limited editions, signature series, Elite range or Custom Product.
Our watches come with batteries that should last anywhere from one to six years from new dependent upon specification. The warranty card you received at the time of purchase will confirm the battery life expectation. All watches need to come back for repairs so follow the instructions on the warranty page and we’ll be in touch as soon as possible. If you are outside the warranty time period we can replace your battery and pressure test your watch from €20 / £15. Other services like new straps or bracelets and crystal replacement can also be handled as long as we have available parts; just get in touch for a quote.
Apparel, Footwear & Accessories:
Your warranty is held at the point of purchase and will range from 30 days to two years depending upon the product. Oakley unfortunately cannot offer a direct repair service for these products but if the product has failed and you are not near the store you purchased the item from please follow the warranty instructions and we’ll be in touch. If you have purchased your apparel, Footwear or Accessories directly from Oakley online please confirm your order number and we can arrange an authorized returns number to you so a credit can be processed.
For confirmation on our repairs and after-sales Policy or general information on your product, please contact Oakley’s Customer Care team on email@example.com or by calling 00800 6255 3985. The agent will assist you in identifying your Oakley product and determine the best course of action.