Customer Service

Oakley Customer Service - Frequently Asked Questions

The Customer Service department would like to share some of our valued customer’s frequently asked questions to act as a guide on Oakley’s website.

Can I get polarized lenses in my non-polarized glasses?
Oakley Polarized lenses are designed to be able to fit in frames that originally came with non-polarized lenses.
Can I purchase additional lenses for my eyewear?
Yes, Oakley.com sells a variety of Accessory Lens Kits and Replacement Lens Kits.
Can I purchase a single replacement lens?
Lens replacements are always sold in pairs, a left lens and a right lens, this is done to maintain the superior optics of Oakley lenses.
Can I purchase a frame separately from my lenses?
The frame only is not available for purchase. The lenses are made to be interchangeable with the original frame. If the frame has cracked or is broken due to what seems to be a defect, you can send it in, and once evaluated as a defect, we'll replace the frame at no charge if covered under warranty, or for a nominal charge if outside the warranty coverage.
One of my lenses is scratched, can you repair it?
We are sorry but lenses cannot be repaired if scratched, the only solution is to purchase a new set of lenses.
What are my options if my frame breaks?
If your frame is still within the one-year warranty period, you have a valid receipt for it, and the product is deemed defective by a warranty technician, we can offer a part-for-part exchange (same color) through our warranty department.
I have an X-Metal frame and the nose-bridge has become loose, what do I do?
Follow the instructions on our warranty/claims page to return your sunglasses to us. If they are within the warranty period this service will be done free of charge. If they are outside of the warranty period we charge a nominal fee to rebuild your frames with new gaskets and pins.
I need some new nose pads and ear socks but cannot see them on your site, what do I do?
Not all styles have kits made up for them, if you cannot find yours then follow the instructions on the warranty/claims page to return your sunglasses to us. If our warranty department cannot supply the parts a member of customer service will be in touch regarding options.
How should I clean my Oakley lenses?
It is only recommended to use an Oakley Micro Bag or Oakley Lens Cleaning Kit to clean Oakley lens, do not use any other solvents, chemicals or third party cleaning kits because they have not been tested on our lenses and can possibly damage them.
How can I tell if my Oakley’s are real or not?
The safest way to ensure your Oakley’s are real is to purchase them from our website or through an authorized Oakley dealer. If you purchased outside of these channels in the first instance we recommend emailing us good pictures of the item to customercare-europe@oakley.com where one of the customer care team can evaluate as it is very difficult to confirm this over the telephone. If the photo’s are inconclusive you can send the item to us for our technicians to physically check and report back.
How can I place a prescription order with Oakley or file a warranty claim for my prescription Oakley’s?
All prescription orders and prescription warranty claims need to be placed with an authorized Oakley Prescription Dealer. You can locate an Authorized Oakley prescription dealer in your area by using the store locater provided to you on Oakley.com.
How can I receive a catalog?
Located at the bottom right corner of every page on the Oakley.com website there is a link for our mailing list that you can sign up to begin receiving our catalogues.
How do I unsubscribe from Oakley marketing emails or stop receiving Oakley catalogs and mailings?
Follow the instructions at the bottom of our emails to remove yourself from our mailing lists.
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